Last updated: 14.12.2025
1. General Policy
All ticket sales made through alexanderrybak.com are final.
Tickets are non-refundable and non-exchangeable, except where required by applicable law.
By completing a purchase, you acknowledge and accept this Refund Policy.
2. Event Cancellation
If an event is cancelled and not rescheduled, ticket holders will be informed by email.
In such cases, we will provide information regarding available options, which may include:
A refund, or
A replacement event date, or
Alternative compensation, where applicable
3. Event Changes
Event details such as date, time, venue, or program may be subject to change.
Minor changes do not entitle the ticket holder to a refund.
In the case of a significant change, ticket holders will be notified with further instructions.
4. No-Show Policy
Failure to attend an event for any reason (including travel issues, illness, or personal circumstances) does not entitle the ticket holder to a refund.
5. Duplicate or Fraudulent Tickets
Tickets obtained through unauthorized resale or duplication may be invalidated without refund.
6. Digital Ticket Delivery Issues
If you do not receive your ticket email or experience access issues, please contact us before the event at: 📧 webshop@alexanderrybak.com
We will make reasonable efforts to assist with ticket delivery or access.
7. Legal Rights
This Refund Policy does not affect your statutory rights under applicable consumer protection laws.
8. Contact Information
For refund-related questions, please contact: 📧 webshop@alexanderrybak.com